Continuous Improvement Manager Radial Inc Salady

Job Posting for Continuous Improvement Manager at Radial, Inc.

We are Radial, the leader in Client Fulfillment and Omnichannel Commerce Technologies and Operations. We enable our clients to profitably exceed customer expectations by taking on the complexity of their Omnichannel retail business and transforming it into a seamlessly orchestrated customer experience. When we partner with our clients to execute their orders, payments, fulfillment, or customer care, our clients' promises become ours. Radial helps companies of all sizes drive commerce growth –delivering exceptional, engaging shopping experiences online and offline. Radial enables retailers and brands to drive consumer engagement experiences across all touch points of the purchase lifecycle—anytime, anywhere and on any device

We are searching for a Continuous Improvement Manager to support our transactional departments (Customer Care, Human Resources, IT, Finance, Transportation, and Commercial/Client Success Teams.). The role is responsible for improving CI capability within the functional departments, increasing efficiencies, reducing costs, and enhancing customer satisfaction.

The position is based in our corporate office in King of Prussia, PA.

Responsibilities:

• Provides direction and support to transactional departments, CI champions, and key stakeholders.
• Coaches to ensure the Radial Continuous Improvement System is consistently evolved and implemented across corporate functions such as Customer Care, Transportation, Human Resources, Technology, Finance, and other various support teams.
• Plans, performs, and implements process improvement initiatives in support of corporate leaders leveraging continuous improvement tools and methods.
• Organize, lead, and facilitate cross-functional project and/or kaizen teams responsible for improving processes at the corporate level.
• Partner with business leaders, technical resources, and subject matter experts (SMEs) to identify, prioritize and implement improvement initiatives
• Will support corporate strategic goals such as improving speed of service, quality of service delivery, process efficiency and effectiveness, and process innovation and transformation.
• Conduct various continuous improvement training sessions such as, but not limited to: problem solving, continuous improvement tools, visual management, 5s, and kaizen facilitation
• Work with business leaders to ensure that work instructions, standard work and training materials are updated as processes are improved.
• Partner with finance and SMEs to document savings related to process improvement activities, including follow-up to ensure post-improvement sustainability
• Interact with various senior leaders while providing updates on continuous improvement program and activities.
• Assist in developing and implementing organizational strategies leveraging such tools as Hoshin planning.
• Work closely with corporate leaders to develop CI capability and understanding of operational processes and serve as a change agent for internal continuous improvement initiatives.
• Drive the development of compelling business cases for projects, developing roadmaps to enable future state, and managing implementation to achieve tangible benefits.
• Educate, coach, and mentor employees at all levels in the organization to establish an engaged Continuous Improvement & Operational Excellence culture
• Successfully manage project timelines, resources, deliverables, and present regularly to stakeholders.

Requirements:

• Preference would be 5 years dedicated continuous improvement background in similar corporate, operations or warehouse environments.
• Ability to travel approximately up 10% providing CI support as needed throughout the Radial network
• Experience training champions and running kaizen events
• Background with lean work environments
• SS Black Belt preferred but not required
• Bachelors Degree in engineering is preferred but not required.

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